Referrals, Private Health Insurance and Discounts

Referrals, Private Health Insurance and Discounts


A referral is not required to book an appointment with us.

However, if you do have a referral from another of your healthcare practitioners (for example: your GP, neurologist, or orthopaedic surgeon), this can be helpful to bring along.

Referrals can help to give our practitioners an idea of your history, injury or current presentation, allowing them to quickly decide on and plan appropriate treatment strategies for you.

If you have an EPC or ‘Care Plan’ referral from your GP, you will be eligible for a Medicare Rebate of $58.00 after each appointment on your referral.

If you are a full-time university student, a Concession, Pension or Health Care Card holder, you are eligible to be bulk-billed (no out of pocket cost) for the number of EPC appointments your Doctor has referred you for.

For full-time students with Overseas Student Health Cover (OSHC) and EPC, we require that you pay $58.00 upfront for each of the appointments you’ve been referred. You will then be supplied with an invoice that you can use to claim this full amount ($58.00) back from your OSHC.

Private Health Insurance:

If you have Private Health Insurance (PHI) with Extras included on your policy, you may be able to claim a rebate from your insurer for appointments with us.

Please note that we supply HICAPS services at our clinic to allow our patients to use their PHI easily. We cannot guarantee that you will always be able to make a claim via HICAPS.

It is the responsibility of our patients to determine which services or disciplines they are covered for under their PHI policy.


Our clinic offers discounts from our consultation/service fees for patients who present with the following:

  • Valid student ID (Full time university student) – 15% off
  • Health Care Card – $10 off
  • Pension or Concession card (including disability concession card) – $10 off
  • Melbourne City Baths Gym/Active Melbourne Members – $10 off
  • RMIT, Melbourne University and City of Melbourne Staff – $10 off

If redeeming one of the above discounts, you must bring the relevant card to your appointment with you.

If your card is no longer valid (has passed expiry or been revoked), discount will not be applied.