Frequently Asked Questions

How much does physiotherapy cost?

Costs vary depending on the physiotherapist that will be treating you. This is due to the different qualifications and levels of experience of our staff. Please phone one of our friendly receptionists on 9639 2286 to get a current price listing. All consultations must be paid for on the day.

What is the difference between your physiotherapists?

For information on our physiotherapists please visit our team and physiotherapy pages.

Specialist Physiotherapist

Most highly qualified and experienced Physiotherapists in the field. They have gone through a rigorous post graduate process to ensure they are have the skills and knowledge to provide the most up to date evidence based treatment available. They have displayed advanced clinical reasoning well above most physiotherapists in determining diagnoses and treatment of numerous conditions. They are often involved in the education and supervision of physiotherapists.

Titled Physiotherapist

Titled Physiotherapist’s have undergone a post graduate process in their field of interest after gaining experience as a Physiotherapist. They have shown an ability to provide assessment and treatment based on clinical reasoning gained through evidence and experience in their field.


Physiotherapists have completed an undergraduate degree in physiotherapy. They continue to learn in the environment provided at City Baths Spinal and Sports Medicine Clinic to improve their skills and knowledge.

What if I have private health insurance?

We have a HICAPS available for clients who wish to claim at the time of treatment. Make sure you bring your private health insurance card with you so that we can claim on your behalf. You will then only be liable to pay the gap if your claim is accepted. If you wish to know how much you will be out of pocket on the day, you will need to contact your health fund. We are a Members Choice provider for BUPA.

What sort of treatment should I be expecting with physiotherapy?

Treatment will vary from patient to patient. After a thorough assessment with your physiotherapist treatments can include, but are not limited to mobilisation, massage, dry needling, ultrasound, interferential, stretching, strengthening and home exercise programs.

How long is a physiotherapy appointment?

All our appointments are between 20 – 30 minutes

What if I have a new or existing Work Cover or TAC claim?

City Baths Spinal & Sports Medicine Clinic is a fully private billing clinic. We do not invoice employers, insurance companies or the TAC directly. You will need to provide all your claim information to reception and they will give you a itemised receipt after every consult with all the information you need to submit onto your relevant insurer. There will be a gap between what is payable to us and what you will receive from your insurer.

What if i have an EPC (enhanced primary care plan) from my GP?

If you have a valid Medicare card, your EPC consultation will be bulk billed to Medicare for certain practitioners.

If you consult with a Specialist Physiotherapist (Michael or Alastair), or Senior Physiotherapist (Lynne) you will be required to pay their consultation fee on the day. We can claim your Medicare rebate for you online, and $56 will be rebated into your bank account from Medicare.

If you have OSHC, you will pay the Medicare rebate ($56) on the day of consultation, and be issued with an itemised receipt to claim with your overseas insurer.

How does your Clinical Pilates system work?

You will need to make an appointment with one of our Pilates Clinicians for a 45 minute Initial Assessment. The Physiotherapist will devise a program that is individually suited to you, based on any injuries or goals that you have discussed in this session. After the initial session you will have a series of one-on-one pilates appointments – the number of these sessions you require varies from client to client – to ensure you learn your program and correct technique. You can then progress to supervised classes, or attend the clinic independently to complete your program.

How much does pilates cost?

Please contact reception for a current price listing.

Where can I park?

Metered parking is available in Franklin Street beside the Melbourne City Baths. See below map for detailed parking during Metro Tunnel Works. We are conveniently located near many Public Transport Options in Melbourne’s CBD.